Promoting, encouraging and supporting excellence in customer care

A community of professionals, dedicated to promoting, encouraging and supporting excellence in customer care


  • Knowledge, references,
    tools and checklists
    Our collection of knowledge articles
    currently includes topics under the
    following categories:

    • Customer experience strategy and vision
    • Managing and motivating people
    • Measuring and managing performance

  • Customer 3.1
    Auckland - May 2017
    Another great 2-day conference and
    a third day of great workshops

    3 Dynamic Streams in 1:

    • Customer Experience
    • Digital Experience
    • Customer Analytics

  • Networking, events and
    other shared experiences
    One of our key goals is to facilitate
    networking between business
    professionals with a common interest
    in customer excellence

    • Discussions through our LinkedIn group
    • Workshops and training
    • Networking meetings and events

  • Directory of helpers
    and service providers
    Our directory of subject matter experts,
    and providers of products and services
    to the customer care industry

    • Advisors and consultants
    • Training courses
    • Training providers
    • Customer feedback and measurement
    • Books

  

What is cemNZ?

customer experience management New Zealand is a real-world and on-line community - on a mission to improve the quality of customer experience in New Zealand so customers get better service and businesses become more successful.

It brings together customer service professionals, business leaders and subject matter expertise to provide quick and easy access to the people, information and tools necessary to help them turn their customers into loyal fans.


Networking and events

Access to an active community of fellow customer service professionals and information about workshops and events.

Knowledge and references

Access to a growing online library of knowledge to help members achieve their mission

Directory of helpers

A directory of subject matter experts, and providers of products and services to the customer care industry

Join cemNZ

cemNZ is free to join and membership provides access to the member-only areas of our web site.

Contact us

Please contact us today if there is something we or our members we can do to help your customer experience projects

Linkedin

For discussions, news, announcements and networking

cemNZ

Promote your business in our online directory of helpers

NZ Business

Helping New Zealand’s small business grow.


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