Home >> Networking

Networking

A growing number of business professionals in New Zealand are getting involved in the process of managing customer experiences. One of our key goals is to facilitate networking between customer service professionals with common interests and needs.

Member networking opportunities, activities and events

In addition to the online networking and discussions on our LinkedIn group we are planning to establish a number of special interest groups to meet and discuss issues such as:

• Recruitment and training
• Complaints handling
• Social media for business
• Satisfaction measurement and benchmarking

Please get in touch via the contact page if you would like to take part in a special interest group involved in these or any other topics relating to CEM.

Selection of past events supported, arranged or hosted by cemNZ

• VOICE - VoC and CX Summit 2023
  • (Brightstar, July 2023, Auckland)
• Customer Engagement Forum (2019)
  • (Conferenz, May 2019, Auckland)
• Conference: Chief Customer Officer New Zealand 2018
  • (Corinium, August 2018, Auckland)
• Conference: The Customer Summit 2018
  • (Conferenz, May 2018, Auckland)
• Conference: Customer 3.1 2017
  • (Conferenz, May 2017, Auckland)
• Conference: Customer Experience Excellence 2016
  • (IQPC, Nov 2016, Wellington)
• Conference: 2016 Customer 3-1
  • (Conferenz, May 2016, Auckland)
• Conference: 2015 Customer 3-1
  • (Conferenz, May 2015, Auckland)
• Conference: 2014 Customer Conference
  • (Conferenz, May 2014, Auckland)
• Conference: Young at Heart
  • (Conferenz, March 2014, Auckland)
• Workshop: Developing a practical framework to turn customer experience vision into customer experience reality
  • (cemNZ, June 2014)
• Conference: E-Commerce NZ
  • (Conferenz, March 2015, Auckland)
• Workshop: Developing a practical framework to turn customer experience vision into customer experience reality
  • (cemNZ, April 2014, Auckland)
• Workshop: Customer experience development
  • (cemNZ, March 2014, Auckland)
• Local Government Workshop: Defining a council-wide strategy for measuring & managing service quality
  • (cemNZ, February 2014, Auckland)
• Conference: 2014 Mobile Payments Forum
  • (Conferenz, February 2014, Auckland)
• Conference: Digital Self Service
  • (Conferenz, Sep/Oct 2013, Auckland)
• cemNZ Networking evening
  • (cemNZ, September 2013, Auckland)
• Conference: The 2013 New Zealand Customer Conference
  • (Conferenz, May 2013, Auckland)
• cemNZ members meeting
  • (cemNZ, July 2012, Auckland)
• Conference: Customer Experience 2012
  • (Conferenz, June 2012 Auckland)
• Conference: Customer Experience Management
  • (Conferenz, July 2011 Auckland)