The Conferenz Customer 3.1 Summit
Auckland, 24 - 25 May 2016 with Post-Conference Workshops 26 May 2017
The conference again covers three key streams:
- Customer Experience
- Digital Experience
- Customer Analytics
And the workshop choices on the third day are:
- Strategy: Adopting a customer-driven framework for continuous improvement, innovation and value-creation (full day)
- Insights to Action: How to bring the Voice of the Customer (VOC) to life through analytics (morning)
- Research Toolbox: Exploring innovation opportunities, emotion and desirability (afternoon)
Please check out the summary below (provided by Conferenz) and there’s more information and booking details to be found on the Conferenz website at: https://www.conferenz.co.nz/events/2017-customer-31-summit
24 – 25 May, 2017 SkyCity Convention Centre, Auckland
This year, we’re bringing you a carefully curated agenda full of new ideas, inspiration, and a big dose of surprise! This is the event to bring your team along to take full advantage of three dynamic stream and the opportunity to network with customer champions under one roof.
Leading experts and surprise guests to inspire you over 2 days of learning on three major areas all to do with tomorrow’s empowered customers. We’ll be diving in customer experience, digital experience, and customer analytics with expert sessions and real-world case studies.
If you’re focused on bringing your customers to the heart of your strategy, then this event is for you.
Workshops hosted by cemNZ
This year, cemNZ will again be hosting a series of workshops and seminars to help develop CEM awareness, skills and techniques. The programme of events is currently being developed so please watch this space for details.
If there is a topic you would like to see addressed, please let us know.