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Upcoming events

Customer Experience and Engagement Summit 2019

Conferenz - Customer Experience and Engagement Summit - 2019• Plenary Conference: 27 & 28 May 2019
• Optional Workshops: 29 May
• Crown Plaza, Auckland

The Customer Experience and Engagement Summit 2019 puts forward thought leaders showcasing best practice customer experience strategies.

Gain valuable insight from practical case study sessions across the two-days including award winning presentations from Z and Farmlands Co-Operative.

Top reasons to attend

1. Gain hands on practical knowledge from experts in the industry

2. The opportunity to network and grow with your peers

3. Learn from other organisations who have excelled in their customer experience journeys

4. Expert input across the 2-days plenary

5. Optional additional half-day workshops from CTMA New Zealand Ltd and Pixel Fusion

Conferenz has also provided a special discount code for cemNZ members to use when registering online for the conference and workshops:

Please click here and log on with your cemNZ user name and password to obtain your special code:

For more information and to register online, please check out the Conferenz website at:


... I look forward to seeing you there.Conferenz

Workshops and seminars

Adopting a customer-driven framework for
continuous improvement, innovation and value creation

1-Day Masterclass: (Various dates and locations throughout 2018)


CTMA has provided a special discount code for cemNZ members.  Please click here and log on to obtain the code:

Wherever you are on the “customer experience” journey, the challenge is how to turn “CX”, or “CEM”, from being just another passing popular term or new job title, into a strategic enterprise-wide agent for business improvement and change.

Of those organisations that set out along the journey of customer experience enlightenment, many only reach half-way.  Those that embark on a CX or CEM journey, without a clear strategic objective and roadmap, run the risk of wasting vast amounts of time and money chasing yet another trendy three letter acronym. 

Now, more than ever, organisations must build a customer-driven enterprise that can remove barriers to business, seek out and fix the problems that customers experience, excel at service delivery and outperform their competition.

CTMAnzThis one-day CTMA masterclass draws from more than 20 years experience working with major organisations in New Zealand, Europe and the United States, to help them turn their customer experience vision into a customer experience reality.  It presents a series of frameworks, blueprints and guides to help you achieve these goals too.

Please click here for more details and to register on the CTMA website at:

(Special 10% discount for cemNZ members - remember to enter the discount code under “special requirements” when registering)


Workshops hosted by cemNZ

If there is a topic you would like to see addressed, please let us know.