Conference 29 & 30 May + Masterclass 31 May
Conferenz is bringing together thought leaders from New Zealand and overseas to discuss customer strategy and inspire audiences over an action packed 2 days with industry-led sessions and real-world case studies, followed by a separately bookable 1-day Masterclass.
So be sure to block out three days in your calendar for the Customer Summit (29, 30 May) and Masterclass (31 May).
Conferenz has provided a special discount code for cemNZ members.
Please click here and log on with your cemNZ user name and password to obtain your special code:
For more information and to register online, please check out the Conferenz website at: www.conferenz.co.nz/customer
... I look forward to seeing you there.
Adopting a customer-driven framework for
improvement, innovation and value creation
1-Day Masterclass: (Various dates and locations throughout 2018)
Wherever you are on the “customer experience” journey, the challenge is how to turn “CX”, or “CEM”, from being just another passing popular term or new job title, into a strategic enterprise-wide agent for business improvement and change.
Of those organisations that set out along the journey of customer experience enlightenment, many only reach half-way. Those that embark on a CX or CEM journey, without a clear strategic objective and roadmap, run the risk of wasting vast amounts of time and money chasing yet another trendy three letter acronym.
Now, more than ever, organisations must build a customer-driven enterprise that can remove barriers to business, seek out and fix the problems that customers experience, excel at service delivery and outperform their competition.
This one-day CTMA masterclass draws from more than 20 years experience working with major organisations in New Zealand, Europe and the United States, to help them turn their customer experience vision into a customer experience reality. It presents a series of frameworks, blueprints and guides to help you achieve these goals too.
Please click here for more details and to register on the CTMA website at:
(Special 10% discount for cemNZ members - remember to enter the discount code under “special requirements” when registering)
Workshops hosted by cemNZ
If there is a topic you would like to see addressed, please let us know.