Chief Customer Officer New Zealand 2018
Conference 1 - 2 August 2018 • Hilton Auckland
Connecting you to what's next in CX
The Chief Customer Officer role is rapidly becoming fundamental to modern day business, highlighting the increasing importance of customer centricity and its steady rise as a corner stone of strategic discussions in the boardroom.
“Chief Customer Officer New Zealand” has been designed to bring together the whole CX value chain to explore how organisations can deliver connected experiences.
If you’re about to kick-off your customer transformation journey or are already firmly on your way, why not join your fellow pioneers to network and help accelerate your path to the enterprise of the future?
For more information please check out the conference website at: www.chiefcustomerofficernz.com
... and the great news is that Corinium is offering a special 15% discount for cemNZ members.
Please click here to register using your special discount code CEM15: http://bit.ly/2JlEcgQ
Thank you Corinium!
Key themes for 2018
- LEADERSHIP BUY IN:
Develop a value adding cx-framework by understanding the link between metrics, ROI and business value
- CULTURAL TRANSFORMATION:
Embed a culture of customer centricity by understanding the link between em - ployee engagement and customer experience
- HUMAN CENTRED DESIGN:
Harness the power of human centred designs to solve key customer pain points and become truely customer centric.
- DIGITAL TRANSFORMATION:
Meet the needs of the digital consumer by designing tailored experiences and products
- AI & MACHINE LEARNING:
Learn where AI and machine learning can add value to your cx strategy
... I look forward to seeing you there.
Adopting a customer-driven framework for
improvement, innovation and value creation
1-Day Masterclass: (Various dates and locations throughout 2018)
Wherever you are on the “customer experience” journey, the challenge is how to turn “CX”, or “CEM”, from being just another passing popular term or new job title, into a strategic enterprise-wide agent for business improvement and change.
Of those organisations that set out along the journey of customer experience enlightenment, many only reach half-way. Those that embark on a CX or CEM journey, without a clear strategic objective and roadmap, run the risk of wasting vast amounts of time and money chasing yet another trendy three letter acronym.
Now, more than ever, organisations must build a customer-driven enterprise that can remove barriers to business, seek out and fix the problems that customers experience, excel at service delivery and outperform their competition.
This one-day CTMA masterclass draws from more than 20 years experience working with major organisations in New Zealand, Europe and the United States, to help them turn their customer experience vision into a customer experience reality. It presents a series of frameworks, blueprints and guides to help you achieve these goals too.
Please click here for more details and to register on the CTMA website at:
(Special 10% discount for cemNZ members - remember to enter the discount code under “special requirements” when registering)
Workshops hosted by cemNZ
If there is a topic you would like to see addressed, please let us know.