A community of professionals, dedicated to promoting, encouraging and supporting excellence in customer care

Knowledge, references,
_{tools and checklists}
Our collection of knowledge articles
currently includes topics under the
following categories:

• Customer experience strategy and vision
• Managing and motivating people
• Measuring and managing performance
Networking, events and
_{other shared experiences}
One of our key goals is to facilitate
networking between business
professionals with a common interest
in customer excellence

• Discussions through our LinkedIn group
• Workshops and training
• Networking meetings and events
Directory of helpers
_{and service providers}
Our directory of subject matter experts,
and providers of products and services
to the customer care industry

• Advisors and consultants
• Training courses
• Training providers
• Customer feedback and measurement
• Books

What is cemNZ?

customer experience management New Zealand is a real-world and on-line community - on a mission to improve the quality of customer experience in New Zealand so customers get better service and businesses become more successful.

It brings together customer service professionals, business leaders and subject matter expertise to provide quick and easy access to the people, information and tools necessary to help them turn their customers into loyal fans.